Job Description
Join El Paso Community Services and enjoy the stability of weekly pay while making a difference in our vibrant community! We're seeking dedicated Customer Service Specialists to support our growing operations. As a locally trusted organization, we prioritize our employees' financial well-being with reliable weekly paychecks, comprehensive benefits, and a supportive work environment. If you're passionate about helping others and want immediate compensation, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve service issues efficiently while maintaining high customer satisfaction standards
- Accurately document interactions and update customer records in our CRM system
- Collaborate with team members to address complex customer needs
- Meet weekly performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Strong communication skills in both English and Spanish (bilingual required)
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible hours including evenings and weekends
- Valid Texas driver's license and reliable transportation
- Pass background check and drug screening