Job Description
Join FlexiPay Solutions and enjoy the freedom of weekly pay with flexible hours! We're seeking passionate individuals in Memphis to deliver exceptional customer support while maintaining work-life balance. This role offers competitive compensation, remote work options, and the stability of consistent paychecks every week.
As a cornerstone of our client support team, you'll handle inquiries, resolve issues, and contribute to our mission of empowering local workers. Perfect for students, parents, or anyone seeking a schedule that adapts to your life.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical and billing issues efficiently using our proprietary support tools
- Document all interactions in CRM system with accurate details and resolution notes
- Collaborate with team members to share insights and improve support processes
- Meet performance metrics including response time and resolution rate targets
- Participate in weekly training sessions to enhance product knowledge
- Contribute ideas for improving customer experience and team workflows
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in call center or digital support
- Exceptional verbal/written communication skills and active listening abilities
- Proficient in CRM software and Microsoft Office Suite
- Strong problem-solving skills with calm demeanor under pressure
- Ability to work independently with minimal supervision
- Reliable internet connection and quiet home office environment
- Flexible availability including evenings and weekends as needed