Job Description
Join FlexPay Solutions Inc. and enjoy the financial freedom of weekly pay! We're seeking passionate Customer Service Specialists in Portland, OR to deliver exceptional support to our growing client base. This part-time role offers competitive pay, flexible scheduling, and the unique benefit of receiving your paycheck every week. If you thrive in fast-paced environments and want to control your cash flow, apply today!
Responsibilities
- Handle 50+ inbound/outbound calls daily regarding client accounts
- Resolve billing inquiries with empathy and efficiency
- Update client information in CRM systems with 99% accuracy
- Collaborate with billing department to resolve payment discrepancies
- Document all interactions according to company protocols
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Participate in bi-weekly training on new products/processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficient with CRM software (Salesforce experience a plus)
- Strong typing skills (40+ WPM) and data entry accuracy
- Excellent communication skills with clear phone etiquette
- Ability to work evenings/weekends (flexible schedule available)
- Basic knowledge of billing systems or payment processing
- Passion for helping customers and problem-solving