Job Description
Join FlexPay Solutions and transform your career with our industry-leading weekly pay program! We're seeking passionate Customer Service Specialists in San Diego to deliver exceptional client experiences while enjoying the financial flexibility of same-week payouts. No more waiting 2-4 weeks for your hard-earned money!
Our premium benefits package includes:
- Weekly direct deposit or instant cash-out
- Comprehensive health/dental/vision plans
- 401(k) with company matching
- Paid time off and flexible scheduling
- Ongoing professional development
Responsibilities
- Handle 50+ daily inbound/outbound customer inquiries via phone, chat, and email
- Resolve billing, account, and technical issues with first-call resolution excellence
- Document interactions in CRM systems with 99.5% accuracy
- Collaborate with cross-functional teams to improve service protocols
- Maintain 95% customer satisfaction score through personalized solutions
- Identify upsell opportunities to drive revenue growth
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service or call center experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced digital environments
- Strong problem-solving with conflict resolution abilities
- Flexible availability including weekends and holidays
- Background check and drug screening required