Job Description
Join PayFast Solutions and experience the financial freedom of weekly pay! We're seeking dedicated professionals to join our growing team in sunny Orlando, Florida. Enjoy consistent paychecks every Friday while building a rewarding career in customer service with comprehensive benefits including health insurance, paid time off, and career advancement opportunities.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and account issues with 95% first-contact resolution
- Document all interactions in Salesforce CRM system
- Collaborate with billing department to resolve payment discrepancies
- Maintain 4.8+ customer satisfaction score
- Participate in weekly training sessions on product updates
Qualifications
- High school diploma or equivalent (college preferred)
- 2+ years customer service experience
- Proficient with CRM software and Microsoft Office Suite
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends
- Bilingual (English/Spanish) certification a plus
- Pass background check and drug screening