Job Description
Join our dynamic team in Charlotte, NC and enjoy the stability of a full-time role with weekly paychecks! Premiere Staffing Solutions is seeking dedicated Customer Service Specialists to deliver exceptional client experiences. We prioritize your financial well-being with reliable weekly compensation, comprehensive benefits, and a supportive work environment. This position offers growth opportunities, modern resources, and the chance to make a real impact in a thriving industry.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining company service standards
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to improve service processes
- Meet weekly performance metrics for response time and resolution rates
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years of customer service experience in a fast-paced setting
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize under pressure
- Strong problem-solving abilities with attention to detail
- Weekly pay availability and reliability are essential