Job Description
Join Baltimore's leading employer offering weekly pay full-time positions with unmatched flexibility! We're seeking dedicated Customer Specialists to serve our growing client base. Enjoy consistent weekly paychecks, competitive benefits, and a schedule that adapts to your life. No weekends required! Our modern downtown office features collaborative workspaces and professional development opportunities. Apply today to start your career with stability and balance.
Responsibilities
- Manage inbound customer inquiries via phone, email, and digital channels
- Resolve account issues and process transactions efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to improve service delivery
- Meet performance metrics including customer satisfaction scores
- Participate in bi-weekly training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal and written communication skills
- Ability to work 4-10 hour shifts (40 hours/week)
- Flexible schedule availability (M-F 8am-8pm)
- Strong problem-solving abilities
- Positive attitude and team-oriented mindset