Job Description
Join a Team That Values You
Are you seeking a stable career with the flexibility you deserve? Horizon Workforce Solutions is looking for a dedicated Customer Success Specialist to join our dynamic team in Philadelphia, Pennsylvania. We are committed to providing Weekly Pay and Flexible Hours for all our Full Time employees. If you are a self-starter with a passion for helping others, we want to meet you.
Why Apply?
- Weekly Pay: Get paid on time, every time, with no waiting.
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Full Time Benefits: Competitive rates and professional growth opportunities.
- Modern Environment: Work in a supportive, tech-forward office.
Responsibilities
- Client Management: Serve as the primary point of contact for clients, ensuring high satisfaction and retention rates.
- Operational Support: Process orders, manage data entry, and maintain accurate client records within the CRM system.
- Scheduling: Coordinate and adjust daily schedules to meet business needs while respecting employee availability.
- Problem Resolution: Investigate and resolve complex customer inquiries efficiently, escalating issues when necessary.
- Team Collaboration: Work closely with team leads and cross-functional departments to optimize workflow processes.
- Reporting: Provide weekly updates on performance metrics and client feedback to management.
Qualifications
- Education: High school diploma or equivalent required; Associate's degree or Bachelor's degree preferred.
- Experience: Minimum of 1-2 years of experience in customer service, sales support, or operations.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Technology: Proficient in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Reliability: Must be dependable and capable of adhering to a strict schedule.
- Adaptability: Ability to work flexible hours, including weekends or evenings, as required.