Job Description
Join our award-winning team and get paid weekly for your hard work! Express Staffing Solutions is seeking energetic Part-Time Customer Service Specialists in Columbus, OH. Enjoy flexible scheduling, competitive pay, and the satisfaction of helping customers every day. Perfect for students, parents, and anyone seeking work-life balance. Apply today and start earning next week!
Why You'll Love Working With Us:
- Weekly paychecks – no more waiting 2 weeks!
- Flexible shifts available (mornings, afternoons, weekends)
- Free on-site parking and modern workspace
- Opportunities for advancement to full-time roles
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service complaints efficiently
- Process orders, returns, and account updates accurately in our CRM system
- Collaborate with support teams to resolve complex customer escalations
- Document all interactions in our customer service database
- Meet performance metrics including CSAT scores and resolution times
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students welcome)
- 1+ years customer service or call center experience preferred
- Exceptional communication skills and active listening abilities
- Proficient with Microsoft Office and CRM software
- Type 40+ WPM with strong attention to detail
- Ability to multitask in a fast-paced environment
- Available to work evenings and weekends (10-20 hours/week)
- Positive attitude and problem-solving mindset