Job Description
Are you a proactive problem solver who thrives in a dynamic environment? TechNexus Global is looking for a dedicated Client Support Specialist to join our Raleigh-based team. We value autonomy and results, offering a unique opportunity to support high-profile clients while enjoying the flexibility of an hourly contract position.
In this role, you will be the bridge between our clients and our solutions, ensuring satisfaction through exceptional communication and technical acumen.
Responsibilities
- Manage and resolve incoming client inquiries via email, phone, and ticketing systems with a focus on speed and accuracy.
- Diagnose and troubleshoot technical issues, escalating complex problems to senior teams when necessary.
- Maintain accurate records of client interactions and service requests within our CRM database.
- Collaborate cross-functionally with product and engineering teams to provide feedback on user experience.
- Contribute to the development of self-service resources and FAQs to reduce ticket volume.
- Ensure strict adherence to data privacy and confidentiality standards at all times.
Qualifications
- High school diploma or equivalent; Associate’s degree in Business, IT, or a related field is preferred.
- Minimum of 1-2 years of experience in customer support, technical support, or administrative assistance.
- Excellent written and verbal communication skills with a polished, professional tone.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software (e.g., Zendesk, Salesforce).
- Demonstrated ability to work independently in a remote setting with a high degree of self-discipline.