Job Description
We are seeking a highly motivated Customer Experience Specialist to join our growing team in New York. If you are looking for a role that offers flexible hours and the opportunity to work in a dynamic, high-impact environment, we want to hear from you.
As a key member of our support team, you will be responsible for delivering exceptional service to our clients while managing your own schedule. We value autonomy, professional excellence, and a customer-first mindset.
Responsibilities
- Manage incoming customer inquiries via email, chat, and phone with a focus on rapid resolution and high satisfaction.
- Utilize CRM software (e.g., Zendesk, Salesforce) to track customer interactions and update account information accurately.
- Identify and escalate complex issues to the appropriate internal teams for immediate resolution.
- Contribute to the development of support documentation and FAQs to improve self-service options.
- Maintain a high level of product knowledge to provide accurate technical assistance and guidance.
- Collaborate with cross-functional teams to ensure consistent service delivery.
Qualifications
- 1-3 years of experience in customer support, account management, or a related field.
- Strong verbal and written communication skills with a professional, empathetic demeanor.
- Proficiency in using CRM tools and Microsoft Office Suite.
- Ability to work independently and manage time effectively in a flexible, remote, or hybrid environment.
- High school diploma or equivalent required; Bachelor's degree in Business or Communications preferred.
- Available for a flexible schedule that accommodates peak support times.