Job Description
Are you looking for a stable job in Illinois that pays weekly and offers growth opportunities?
TechFlow Solutions is actively seeking a dedicated Customer Service Associate to join our dynamic team in Chicago. We are committed to hiring talented individuals regardless of their background, offering comprehensive training and a clear path for advancement.
As a member of our team, you will play a vital role in connecting with clients, resolving inquiries, and ensuring their satisfaction. We value reliability and a positive attitude above all else.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Identify customer needs and recommend appropriate solutions or products.
- Document customer interactions and feedback in our CRM system.
- Collaborate with team leads to meet daily and weekly performance targets.
- Maintain a clean and organized workspace to ensure operational efficiency.
Qualifications
- High school diploma or equivalent (GED).
- Basic computer literacy and typing skills (40 WPM+).
- Strong verbal and written communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- Valid driver's license is a plus but not required.
- Must be willing to undergo a background check and drug screening.