Job Description
Are you seeking a local opportunity in El Paso that offers the flexibility to balance your lifestyle with a rewarding career? Horizon Support Services is currently hiring Customer Service Associates who thrive in dynamic environments.
We are looking for passionate individuals to join our growing team. We offer a competitive hourly rate, flexible scheduling options, and the chance to work with cutting-edge technology. If you are a problem-solver with excellent communication skills, we want to meet you.
Why Join Us?
- Flexible scheduling to fit your personal needs.
- Competitive hourly pay with performance bonuses.
- Remote or hybrid work options available.
- Comprehensive training and career growth opportunities.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Utilize CRM software and internal databases to resolve customer issues efficiently.
- Update and maintain accurate customer account records and transaction histories.
- Identify customer needs and recommend appropriate solutions or products.
- Collaborate with the internal support team to address complex escalations.
- Document all interactions and resolutions in accordance with company policies.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Previous experience in customer service, retail, or administrative support is a plus.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills with a professional demeanor.
- Ability to work independently and manage time effectively in a flexible environment.
- Reliable internet connection and a quiet workspace.