Job Description
Join our dynamic team in Indianapolis as a Customer Service Associate with flexible hourly scheduling! We're seeking enthusiastic professionals to deliver exceptional support while accommodating your lifestyle. Enjoy competitive pay, comprehensive training, and a collaborative environment that values work-life balance. Perfect for students, parents, or anyone seeking adaptable hours without compromising career growth.
As a key member of our client success team, you'll handle inquiries via phone, email, and chat while maintaining industry-leading satisfaction metrics. Our modern downtown office offers free parking and a vibrant culture focused on innovation and employee well-being.
Responsibilities
- Resolve customer inquiries with empathy and efficiency across multiple channels
- Document interactions in CRM systems with 100% accuracy
- Collaborate with support teams to resolve complex issues
- Maintain product knowledge through continuous training modules
- Meet/exceed monthly KPIs for resolution time and satisfaction
- Contribute to process improvement initiatives
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in high-volume environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to adapt to flexible scheduling (evenings/weekends required)
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Indianapolis location
- Spanish fluency a plus