Job Description
Welcome to Apex Solutions Jacksonville, where we are dedicated to connecting talent with opportunity. We are currently seeking a dynamic Customer Service Associate to join our expanding team. This is an excellent opportunity for individuals looking for hourly jobs hiring now in the Jacksonville, FL area.
As a Customer Service Associate, you will be the face of our company, ensuring our clients receive the top-tier support they deserve. If you thrive in a fast-paced environment and enjoy solving problems, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our CRM software.
- Build and maintain long-term relationships with clients through exceptional service.
- Collaborate with the sales team to identify customer needs and upsell relevant products.
- Document all customer interactions and feedback in the company database.
- Assist in training new team members on company policies and procedures.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory for qualified candidates.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work flexible hours, including evenings and weekends.
- Reliable transportation and a valid driver's license.