Job Description
Are you looking for a rewarding career in the heart of San Francisco? Pacific Coast Solutions is currently seeking a dedicated Customer Service Associate to join our thriving team. We offer immediate openings for full-time positions with competitive hourly rates and comprehensive benefits.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. We pride ourselves on a collaborative work environment where your contributions matter immediately.
Why Join Us?
• Immediate start available
• Competitive hourly compensation
• Health, dental, and vision insurance
• Paid time off and holiday pay
• Professional development opportunities
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve customer complaints and issues in a calm, empathetic, and professional manner.
- Process orders, returns, and exchanges accurately using our CRM software.
- Collaborate with the warehouse and logistics teams to ensure timely delivery and customer satisfaction.
- Maintain detailed records of customer interactions and account status in our internal database.
- Stay up-to-date on product knowledge and company policies to provide accurate information.
Qualifications
- High School Diploma or GED required.
- Previous customer service experience is preferred but not required (training provided).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including weekends and holidays, as needed.
- Basic computer proficiency (Microsoft Office Suite and CRM experience a plus).