Job Description
Are you a passionate problem solver looking for an opportunity to make a real impact? NextGen Solutions is seeking a dedicated Customer Service Representative to join our growing team in the heart of Austin, Texas. In this role, you will be the voice of our brand, ensuring our clients receive world-class support.
Why Join Us?
We offer a competitive hourly wage, flexible scheduling, and a collaborative work environment. We are committed to your professional growth and provide ongoing training to help you excel.
Responsibilities
- Manage high-volume inbound and outbound communications via phone, email, and chat.
- Resolve complex customer inquiries with empathy and efficiency.
- Update customer records accurately in our CRM database.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or equivalent required.
- Proven experience in customer service or support roles.
- Proficient in Microsoft Office Suite and CRM software.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.