Job Description
Join Omaha Connect Solutions as a Customer Service Representative and become the heart of our client interactions! We're seeking friendly, dedicated individuals to deliver exceptional support via phone, email, and chat. Enjoy competitive hourly pay, flexible scheduling options, and comprehensive training. Build your career in Omaha's thriving service industry while making a real difference in customers' daily lives.
Responsibilities
- Handle customer inquiries via multiple channels with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex customer concerns
- Meet daily performance metrics including response times and satisfaction scores
- Identify opportunities for process improvements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with MS Office suite
- Positive attitude with conflict resolution abilities
- Reliable transportation to Omaha office
- Flexible availability including evenings and weekends