Job Description
Are you looking for a rewarding full-time career in Boston with the flexibility of daily pay?
Boston Logistics Solutions is currently hiring Customer Service Representatives to join our dynamic team. We pride ourselves on providing top-tier service and offering competitive pay with the convenience of getting paid daily. No waiting for bi-weekly checks—get your earnings today!
We are seeking a motivated individual who thrives in a fast-paced environment and wants to grow their career with a leader in the logistics industry.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on high-resolution and professional tone.
- Process and verify customer orders and resolve any billing discrepancies or shipping issues efficiently.
- Collaborate closely with the warehouse and logistics departments to ensure accurate delivery information is communicated.
- Maintain detailed and up-to-date records of all customer interactions and transactions in the CRM system.
- Assist in the training of new team members and share best practices to improve team efficiency.
- Adhere strictly to all company safety protocols and compliance standards during daily operations.
- Identify opportunities to upsell products or services to existing clients to increase revenue.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not mandatory; we provide on-the-job training.
- Proficient in Microsoft Office Suite (Excel, Word) and basic computer navigation.
- Strong verbal and written communication skills with the ability to articulate complex information clearly.
- Ability to work full-time hours, including weekends and holidays, as required by business volume.
- Must be reliable, punctual, and able to pass a background check.
- Valid driver's license and access to a reliable vehicle may be required for local travel.