Job Description
Join a Leading Team in Louisville, KY
We are seeking a detail-oriented Customer Service Representative to join our dynamic team. This role offers a unique opportunity to work on a flexible schedule, making it perfect for students, professionals seeking side income, or those desiring a better work-life balance.
As a key point of contact for our clients, you will be responsible for delivering exceptional service while enjoying the freedom of hourly pay.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat.
- Resolve complex issues and provide accurate information regarding our products/services.
- Maintain detailed and up-to-date customer records in the CRM system.
- Collaborate with the support team to improve service protocols.
- Process transactions and ensure billing accuracy.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Proven experience in customer service or support roles.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently with a flexible schedule.
- Reliable internet connection if remote.