Job Description
Join the Heart of New Orleans as a Customer Service Representative!
NOLA Connect Support is seeking passionate individuals to join our local team. We offer a dynamic work environment with flexible scheduling designed to fit your lifestyle. Whether you are looking for a side hustle or a full-time career, we provide the training and support you need to thrive.
As a key member of our team, you will interact with our community, resolve inquiries with empathy, and contribute to a positive brand reputation.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a friendly, professional demeanor.
- Resolve product or service issues efficiently and accurately.
- Document all interactions and customer feedback in our CRM system.
- Collaborate with cross-functional teams to improve service delivery.
- Upsell products and services where appropriate to meet team goals.
- Maintain a clean and organized workspace, both digital and physical.
- Participate in ongoing training and development programs.
Qualifications
- High school diploma or GED required.
- Basic computer proficiency and typing skills.
- Strong verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends.
- Reliable internet connection for remote or hybrid options.
- Previous customer service experience is a plus but not mandatory.
- Local to the New Orleans area.