Job Description
Are you looking for flexible hours in Dallas, TX with the assurance of weekly pay? Texas Digital Services is currently seeking dedicated individuals to join our customer support team. We pride ourselves on offering a supportive work environment that accommodates diverse schedules while maintaining high service standards.
In this role, you will be the face of our brand, interacting with clients to resolve issues and provide exceptional service. Whether you are a student, a parent, or an experienced professional looking for a better work-life balance, we offer the flexibility you need.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve customer complaints, issues, and questions with empathy and efficiency.
- Process orders, returns, and exchanges accurately.
- Update customer information in the CRM system after every interaction.
- Identify opportunities to upsell products and services.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service is preferred but not required for the right candidate.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Reliable internet connection for remote or hybrid work options.
- Ability to work a flexible schedule, including evenings and weekends.
- Must be authorized to work in the United States.