Job Description
Welcome to Horizon Support Services, where we prioritize flexibility, growth, and customer satisfaction. We are currently seeking motivated individuals to join our team as Customer Service Representatives. This entry-level position offers a unique opportunity to build a rewarding career in a dynamic environment, with the added benefit of flexible scheduling tailored to your lifestyle.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive top-tier assistance. Whether you are looking for a side hustle or a full-time career path, this role provides the perfect entry point into the professional world.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your life, including evenings and weekends.
- No Experience Required: We provide comprehensive paid training.
- Career Growth: Clear pathways to advancement within the company.
Take the first step towards a new career today by applying for this exciting opportunity in Charlotte, NC.
Responsibilities
- Manage Inquiries: Handle a high volume of inbound customer calls and emails with patience and professionalism.
- Problem Resolution: Troubleshoot customer issues and provide accurate solutions to ensure satisfaction.
- Data Entry: Maintain accurate records of customer interactions and transactions in our CRM system.
- Customer Feedback: Gather feedback and report trends to management to help improve service quality.
- Product Knowledge: Stay updated on product features and policies to answer questions effectively.
Qualifications
- Education: High school diploma or equivalent (GED) required.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Basic proficiency with Microsoft Office Suite and computer navigation.
- Reliability: Ability to work independently and meet set deadlines.
- Attitude: A positive, customer-focused attitude and a willingness to learn.