Job Description
Are you seeking a position that offers flexible hours and the security of a weekly pay schedule? Apex Support Solutions is currently accepting applications for a Customer Service Representative in Raleigh, NC. This is an immediate hire opportunity designed for dedicated individuals ready to make an impact.
We pride ourselves on providing top-tier support to our clients and a rewarding work environment for our team members. If you are looking for a role that values your time and skills, apply today.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a focus on efficiency and empathy.
- Resolve customer issues and complaints promptly to ensure high satisfaction rates.
- Process customer orders, returns, and exchanges accurately and in a timely manner.
- Maintain and update customer records in our CRM database.
- Identify opportunities to upsell products or services to existing clients.
- Collaborate with the management team to optimize support workflows.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory for immediate hires.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to work flexible hours, including weekends or evenings if required.
- Must be reliable and detail-oriented.