Job Description
Are you looking for a meaningful career with flexible hours in the beautiful state of Washington? Horizon Support Services is seeking dedicated individuals to join our dynamic team as Customer Service Representatives.
We offer a supportive work environment where your skills are valued, and your schedule is tailored to your lifestyle. Whether you prefer to work from our downtown Seattle office or remotely, we provide the tools and training you need to succeed.
Join us and become part of a company that prioritizes work-life balance and professional growth.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a friendly and professional tone.
- Resolve customer issues and complaints efficiently to ensure high satisfaction levels.
- Process orders, returns, and exchanges accurately and securely.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with team members to improve service processes and procedures.
- Maintain a positive and up-to-date knowledge of our products and services.
Qualifications
- High school diploma or equivalent is required.
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Strong verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends.
- Basic computer proficiency and fast typing speed.
- Reliable internet connection if working remotely.