Job Description
Are you searching for a career that offers the freedom to balance your personal life with professional growth? Horizon Digital Solutions is looking for a dedicated Customer Service Representative to join our team in Orlando, FL.
We understand that life is unpredictable. That is why we offer flexible scheduling options and guaranteed weekly pay for all our employees. Whether you prefer to work remotely from home or prefer an on-site hybrid environment, we have a role designed for your success.
Join a company that values your time, prioritizes your well-being, and provides the tools you need to excel. Apply today to start earning what you deserve.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve complex customer issues and complaints efficiently to maintain high satisfaction scores and retention rates.
- Document all customer interactions and solutions accurately in the CRM system.
- Collaborate with cross-functional teams to improve service processes and product offerings.
- Participate in ongoing training sessions to stay updated on company policies and industry best practices.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service or call center operations (1+ years preferred).
- Excellent verbal and written communication skills with a focus on clarity and professionalism.
- Ability to work independently and manage time effectively in a flexible environment.
- Reliable high-speed internet connection and basic computer proficiency.