Job Description
Are you looking for flexible hours and a rewarding career in Louisville, KY?
Apex Support Solutions is currently hiring Entry-Level Customer Service Representatives to join our growing team. We specialize in providing top-tier support for clients across the nation and are looking for driven individuals who are eager to learn and grow.
Why Join Us?
- No Experience Required: We provide comprehensive paid training to get you up to speed.
- Flexible Hours: We offer various shift options, including day, evening, and weekend shifts to fit your lifestyle.
- Competitive Pay: Earn between $16.00 and $22.00 per hour based on performance and shift selection.
- Growth Opportunities: Clear pathways for advancement within the company.
If you are a great communicator looking for an hourly job in the Louisville or Ohio area, we want to hear from you.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with patience and accuracy.
- Process orders, returns, and account updates efficiently.
- Maintain a high level of product knowledge to assist customers effectively.
- Document all customer interactions and transactions accurately in the CRM system.
- Collaborate with team members to ensure customer satisfaction goals are met.
Qualifications
- High school diploma or GED equivalent.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving abilities and a customer-centric attitude.
- Reliable internet connection and a quiet workspace (if remote/hybrid option is available).