Job Description
Launch your career with FlexHire Solutions! We're seeking enthusiastic Entry-Level Customer Service Specialists in Austin, TX with flexible hourly schedules. Perfect for students, career-changers, or anyone seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters.
What You'll Love:
- Flexible shifts (morning/afternoon/evening options)
- No experience required – full training provided
- Clear career advancement path
- Modern, collaborative workspace
- Competitive hourly wages + performance bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, product, and service issues efficiently
- Document interactions and maintain detailed case notes in CRM systems
- Collaborate with support teams to resolve complex escalations
- Meet/exceed customer satisfaction and response time targets
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong verbal/written communication skills
- Basic computer proficiency with MS Office suite
- Ability to multitask in fast-paced environments
- Flexible schedule availability (including weekends)
- Customer service mindset with problem-solving aptitude
- No prior experience required – trainees encouraged