Job Description
Are you a dedicated professional seeking full-time employment with flexible hours in the Detroit, MI and Ohio area?
Apex Solutions Group is currently looking for a dynamic Customer Service Representative to join our expanding team. We pride ourselves on providing top-tier support to our clients and offer a work environment that values your time, dedication, and work-life balance.
This is a unique opportunity to join a forward-thinking company where you can grow your career while enjoying the flexibility you need.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues with patience, empathy, and a solution-oriented approach.
- Process orders, returns, and refunds accurately and efficiently using our CRM software.
- Collaborate with the sales and logistics teams to ensure seamless client experiences.
- Maintain accurate and up-to-date records of all customer interactions and transactions.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or GED required.
- Proven experience in customer service or a related field.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work in a fast-paced environment.
- Flexibility to work varying shifts, including weekends and holidays.