Job Description
Are you ready to advance your career in a local, stable environment?
Horizon Support Solutions is seeking a dedicated Customer Service Representative to join our thriving team in Philadelphia, Pennsylvania. We offer a competitive hourly wage, comprehensive benefits, and a culture that values flexibility and professional growth. This is a fantastic opportunity for individuals seeking full-time employment with flexible hours that fit your lifestyle.
In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved with efficiency and empathy. If you are looking for a long-term career in customer service within the heart of Pennsylvania, we want to hear from you.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints while maintaining a high level of customer satisfaction.
- Accurately process orders, returns, and exchanges using our internal database systems.
- Document all customer interactions and account updates in the CRM system.
- Collaborate with team members and management to improve service processes and policies.
- Maintain a clean and organized workspace to ensure efficient workflow.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Proven experience in customer service, retail, or hospitality is a plus.
- Strong verbal and written communication skills with a friendly and professional tone.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Basic computer proficiency (Microsoft Office Suite, Google Workspace).
- Willingness to work flexible hours, including evenings and weekends.