Job Description
Join a Winning Team in Wichita, KS!
We are currently seeking a dedicated Customer Service Representative to join our high-performance team. If you are looking for a stable, full-time role with weekly pay and opportunities for growth, we want to hear from you. At Apex Support Solutions, we prioritize our employees and offer a dynamic work environment where your contributions matter.
Why Join Us?
- Weekly Pay: Get paid on time, every time, with no waiting.
- Full-Time Stability: Enjoy consistent hours and job security.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Competitive Benefits: Health, dental, and vision insurance available.
We are looking for a motivated individual to serve as the face of our company, ensuring our clients receive top-tier support.
Responsibilities
- Handle Inquiries: Manage a high volume of incoming calls and emails with professionalism and empathy.
- Resolve Issues: Troubleshoot customer problems and provide effective solutions to ensure satisfaction.
- Process Orders: Accurately enter and process customer orders, returns, and exchanges.
- Documentation: Maintain accurate and up-to-date records of all customer interactions and transactions.
- Team Collaboration: Work closely with sales and logistics teams to improve overall service delivery.
- Follow-Up: Conduct follow-up calls to ensure customer needs have been met post-interaction.
Qualifications
- Education: High School Diploma or GED required.
- Experience: Minimum of 1-2 years of experience in customer service or a related field.
- Communication: Excellent verbal and written communication skills.
- Technical Skills: Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Work Ethic: Ability to work in a fast-paced environment and meet performance targets.
- Availability: Must be available to work full-time hours, including weekends or evenings if required.