Job Description
Are you a dedicated professional seeking Hourly Jobs Full Time Jobs In North Carolina - New York? Apex Support Solutions is currently expanding our team and looking for a Customer Service Representative to join our high-performance culture. We offer competitive hourly pay and a comprehensive benefits package.
In this role, you will serve as the primary point of contact for our valued clients, providing exceptional support and resolving inquiries with empathy and efficiency. If you are ready to advance your career in a dynamic environment, we want to hear from you.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a focus on first-contact resolution.
- Resolve complex service issues and escalate tickets to management when necessary.
- Document all customer interactions and account details accurately in our CRM system.
- Maintain a deep knowledge of our products and services to provide accurate information.
- Collaborate with the sales and technical teams to ensure customer satisfaction and retention.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Minimum of 1-2 years of experience in customer service or call center environments.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong verbal communication and active listening skills.
- Ability to work full-time hours, including weekends and holidays as required.
- Must be authorized to work in the United States.