Job Description
Are you a dedicated professional looking for a full-time position with weekly pay? Apex Support Solutions is currently seeking a Customer Service Representative to join our dynamic team in Atlanta, Georgia. We pride ourselves on our commitment to employee satisfaction, offering a stable work environment and competitive compensation.
As a key member of our support team, you will be the voice of our company, ensuring our clients receive the highest level of service. If you are ready to advance your career with a company that values your hard work, we want to hear from you.
Responsibilities
- Manage Inquiries: Handle a high volume of incoming customer calls and emails with patience and professionalism.
- Problem Resolution: Diagnose customer issues and provide effective solutions or escalate them to management when necessary.
- Documentation: Accurately log all customer interactions and account details into our CRM system.
- Team Collaboration: Work closely with other departments to ensure seamless service delivery.
- Performance Metrics: Consistently meet or exceed key performance indicators (KPIs) related to call handling and customer satisfaction.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree preferred.
- Experience: Minimum of 1 year of experience in customer service or call center operations.
- Communication: Excellent verbal and written communication skills.
- Technical Proficiency: Must be comfortable using computers and CRM software.
- Availability: Must be available to work full-time hours, including some weekends or evenings.