Job Description
Join our dynamic team in sunny San Diego as an Hourly Customer Service Specialist! At Pacific Connect Solutions, we're revolutionizing client experiences through innovation and exceptional service. This flexible hourly role offers competitive pay, growth opportunities, and a vibrant workplace culture. Perfect for students, career changers, or those seeking work-life balance. Enjoy stunning harbor views while making a real impact!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries and troubleshoot technical issues with empathy and efficiency
- Document interactions and update CRM systems with precision
- Collaborate with cross-functional teams to improve service quality
- Adhere to SLAs while maintaining 95%+ customer satisfaction metrics
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce/Zendesk a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Flexible availability including weekends and holidays
- Basic knowledge of Microsoft Office Suite