Job Description
We are seeking a dedicated Customer Service Representative to join our rapidly growing team in Cleveland, OH. If you thrive in a fast-paced environment and love helping people, we want to hear from you.
As a key member of our support team, you will be the voice of our brand, ensuring our clients receive top-tier service and solutions to their inquiries.
Why Join Us?
- Competitive Pay: $18 - $22/hour based on experience.
- Flexible Scheduling: Shift options to fit your lifestyle.
- Modern Facilities: Located in the heart of downtown Cleveland.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex issues and troubleshoot product or service problems efficiently.
- Document all customer interactions and feedback accurately in the CRM system.
- Collaborate with the technical team to escalate and resolve escalated tickets.
- Stay updated on product knowledge to provide accurate information to customers.
- Provide a positive and professional first impression to every caller.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience in a call center or retail setting is highly desirable.
- Strong verbal communication and active listening skills.
- Proficiency with computers and Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a diverse team.
- Must be authorized to work in the United States.