Job Description
Are you a natural problem solver looking for a rewarding career in a dynamic environment? Horizon Retail Solutions is currently seeking a dedicated Customer Service Representative to join our Mesa team. We offer a competitive hourly wage, flexible scheduling, and a culture that values your contributions.
As a member of our team, you will be the face of our brand, ensuring our clients receive the highest level of support. We are looking for individuals who are tech-savvy, patient, and eager to learn. If you thrive in a fast-paced setting and enjoy helping others, we want to hear from you.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat.
- Resolve product inquiries and complaints efficiently and professionally.
- Process transactions and maintain accurate records of all customer interactions.
- Collaborate with the sales and logistics teams to ensure customer satisfaction.
- Upsell products and services while adhering to company guidelines.
- Assist with inventory management and basic data entry tasks.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Ability to multitask in a high-volume, fast-paced environment.
- Reliable internet connection and computer proficiency.
- Must be willing to work rotating shifts, including weekends.