Job Description
Join our vibrant team in Philadelphia as an hourly Customer Service Representative! We're seeking energetic individuals to deliver exceptional experiences while enjoying competitive pay and flexible scheduling. This role offers direct impact in our fast-paced retail environment with opportunities for growth and development.
Why work with us? We prioritize work-life balance with consistent weekly hours, comprehensive training, and a supportive culture that recognizes your contributions. Perfect for students, career-changers, or those seeking supplemental income.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Resolve customer complaints promptly and escalate complex issues to management
- Assist with inventory management and store merchandising tasks
- Collaborate with team members to maintain a clean, organized shopping environment
- Contribute to sales goals through product knowledge and upselling techniques
Qualifications
- High school diploma or equivalent; college students welcome to apply
- 1+ years customer service or retail experience preferred
- Strong communication and interpersonal skills with positive attitude
- Basic math proficiency and comfort with technology systems
- Ability to stand for extended periods and lift up to 25 lbs
- Flexibility to work evenings, weekends, and holidays
- Valid Pennsylvania ID and reliable transportation