Job Description
Join Our Team in Oklahoma City!
We are seeking a dedicated and friendly Customer Service Representative to join our growing team. We offer a dynamic work environment with flexible hours and competitive hourly pay. If you have a passion for helping others and possess excellent communication skills, we want to hear from you.
As a member of our team, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally.
Responsibilities
- Handle Inquiries: Respond to customer emails, phone calls, and chat messages in a timely and professional manner.
- Problem Solving: Diagnose and resolve technical or product-related issues for our clients.
- Documentation: Maintain accurate and up-to-date customer records in our CRM system.
- Feedback: Collect and analyze customer feedback to help improve our products and services.
- Team Collaboration: Work closely with the technical and sales teams to ensure seamless service delivery.
- Adherence to Standards: Follow company policies and procedures to ensure compliance and high-quality service.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Previous customer service experience is a plus.
- Skills: Strong written and verbal communication skills.
- Technical Proficiency: Basic computer skills and familiarity with CRM software.
- Flexibility: Ability to work flexible hours, including evenings and weekends if required.
- Attitude: Positive attitude, patient, and customer-focused mindset.