Job Description
Are you a people-person looking for a rewarding hourly opportunity in the historic city of Boston? TechHorizon Solutions is currently seeking dedicated Customer Service Representatives to join our dynamic team. We pride ourselves on delivering top-tier support to our clients and are looking for individuals who are ready to make a real impact.
Why Apply?
We offer a competitive benefits package designed for our hourly workforce, including:
- Competitive hourly rate of $18.00 - $22.00.
- Flexible scheduling options to accommodate your lifestyle.
- Health and wellness benefits eligibility.
- Ongoing training and professional development opportunities.
The Role
In this position, you will be the voice of our brand, ensuring every customer interaction is positive and efficient. You will work in a fast-paced environment where your communication skills and problem-solving abilities are highly valued.
Responsibilities
- Handle Inquiries: Manage incoming customer calls, emails, and chats with a focus on rapid response and resolution.
- Problem Solving: Troubleshoot customer issues and provide accurate information regarding products and services.
- CRM Management: Log interactions into our customer relationship management system (CRM) to maintain up-to-date records.
- Process Improvement: Identify trends in customer feedback and suggest improvements to the support team.
- Team Collaboration: Work closely with technical and sales teams to ensure comprehensive customer support.
- Compliance: Adhere to all company policies, quality standards, and regulatory requirements.
Qualifications
- Education: High school diploma or GED required; Associate degree preferred.
- Experience: Previous customer service experience is highly desirable, but we are willing to train motivated candidates.
- Skills: Excellent verbal and written communication skills; strong typing proficiency (40+ WPM).
- Technical: Basic computer skills and familiarity with web browsers and office software.
- Availability: Must be available to work a flexible schedule, including evenings, weekends, and holidays.
- Attitude: A positive, patient, and solution-oriented mindset is essential.