Job Description
Welcome to Apex Logistics Solutions, where we prioritize our people and our customers. We are currently seeking a dedicated Customer Service Representative to join our bustling team in Houston, TX.
In this role, you will be the face of our brand, ensuring our clients receive top-tier support. We offer a dynamic work environment, competitive hourly wages, and opportunities for advancement. If you are looking for a job that values your contribution and offers flexibility, apply today!
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with professionalism.
- Resolve customer complaints and issues efficiently to ensure satisfaction.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with the warehouse and logistics team to ensure order accuracy.
- Identify and assess customers' needs to achieve satisfaction.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience preferred but not mandatory.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work flexible hours, including weekends and holidays.
- Basic computer skills and attention to detail.