Job Description
Are you seeking a flexible, rewarding career with immediate availability? Apex Support Services is currently hiring Hourly Customer Service Representatives in Minneapolis, MN. We pride ourselves on delivering exceptional support to our clients and offer a dynamic work environment where your contributions are valued.
Join our team and enjoy competitive hourly pay, flexible scheduling options, and the opportunity for growth within a stable organization. We are looking for individuals who are eager to learn, communicate effectively, and thrive in a fast-paced setting.
Why Join Us?
- Immediate Hire: Start working within days of your application.
- Flexible Hours: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn $17.00 - $22.00 per hour based on experience.
Responsibilities
- Handle Inquiries: Respond to customer questions and concerns via phone, email, and live chat with a focus on resolution and satisfaction.
- Issue Resolution: Troubleshoot basic technical or account-related issues and escalate complex problems to senior staff when necessary.
- Data Entry: Maintain accurate and up-to-date customer records and service logs within the company CRM system.
- Policy Adherence: Ensure all interactions comply with company policies, industry regulations, and compliance standards.
- Upselling: Identify opportunities to suggest relevant products or services to existing customers.
- Team Collaboration: Work closely with team leads and cross-functional departments to improve service processes.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: 0-2 years of experience in customer service, call center, or retail environments is a plus.
- Skills: Strong verbal communication skills and the ability to type accurately (30+ WPM).
- Computer Proficiency: Basic knowledge of Microsoft Office Suite and CRM software.
- Availability: Ability to work varying shifts, including evenings, weekends, and holidays.
- Attitude: Professional, patient, and solution-oriented mindset.