Job Description
Join Express Staff Solutions and experience the freedom of weekly pay! We're seeking motivated Customer Service Representatives in Cleveland to deliver exceptional support to our clients. Enjoy no-fee staffing, flexible scheduling, and immediate opportunities for advancement. Your role will involve resolving inquiries, processing transactions, and maintaining client relationships with professionalism and speed.
Responsibilities
- Handle inbound/outbound customer calls and digital communications
- Process payments, orders, and account updates accurately
- Resolve customer issues using CRM systems and documentation
- Meet/exceed performance metrics for call resolution time
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and compliance regulations
- Identify upsell opportunities for product/service enhancements
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Proficiency with Microsoft Office Suite and typing (40+ WPM)
- Strong problem-solving and conflict resolution abilities
- Ability to work rotating shifts including weekends
- Valid government-issued photo ID and SSN
- Basic understanding of PCI compliance standards
- Positive attitude and resilience in fast-paced environments