Job Description
Are you looking for hourly jobs in Detroit, MI that offer flexibility and growth? Horizon Support Solutions is currently hiring dedicated Customer Service Representatives to join our expanding team. We specialize in providing top-tier support for clients across the nation, and we are looking for enthusiastic individuals who are eager to start a career with no experience required.
As a member of our team, you will play a crucial role in ensuring customer satisfaction. We pride ourselves on our inclusive culture and offer comprehensive training to help you succeed from day one. If you are a self-starter with a positive attitude, this is the perfect opportunity to advance your career while enjoying flexible hours that work around your schedule.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on quality and speed.
- Resolve customer issues and complaints efficiently while maintaining a professional demeanor.
- Document all customer interactions and account details accurately in our internal database.
- Assist customers with product information, order status, and troubleshooting.
- Collaborate with the operations team to identify process improvements.
- Adhere to company policies and quality assurance standards at all times.
Qualifications
- High school diploma or GED is required.
- Excellent verbal and written communication skills.
- Basic computer literacy and ability to navigate multiple software applications.
- Reliable internet connection and a quiet workspace.
- Ability to work flexible shifts, including evenings and weekends.
- Strong problem-solving skills and a customer-first mindset.