Job Description
Join Albuquerque Connect Solutions as a Flexible Hourly Customer Service Specialist! We're seeking dynamic individuals to deliver exceptional customer experiences through multiple channels. Enjoy the freedom of choosing your weekly schedule while supporting our growing client base. This role offers competitive pay, comprehensive training, and opportunities for advancement in a supportive team environment.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and professionalism
- Process transactions and resolve issues using our CRM system
- Document interactions accurately in compliance with company policies
- Collaborate with team members to address complex customer needs
- Meet performance metrics for response time and satisfaction scores
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office and customer service software
- Ability to work independently and as part of a team
- Flexibility to work evenings, weekends, and holidays as needed
- Strong problem-solving abilities and attention to detail