Job Description
Are you looking for a dynamic career opportunity with immediate openings? FastTrack Solutions is currently seeking motivated and friendly individuals to join our growing team in Orlando, Florida.
We are committed to providing exceptional service and are looking for candidates who are eager to learn and grow. Whether you are entering the workforce for the first time or looking to make a career change, we offer comprehensive training and a supportive environment to help you succeed.
Responsibilities
- Assist customers with inquiries via phone, email, and chat in a professional and courteous manner.
- Process orders and maintain accurate customer records in our CRM database.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Collaborate with the sales and support teams to meet daily and weekly targets.
- Participate in daily training sessions to enhance product knowledge and service skills.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED is preferred but not strictly required.
- Excellent verbal and written communication skills with a positive attitude.
- Ability to type at least 35-40 words per minute.
- Strong problem-solving abilities and attention to detail.
- Willingness to work flexible shifts, including weekends and holidays.
- Basic computer proficiency and willingness to learn new software.