Job Description
We are seeking a dedicated and empathetic Customer Service Representative to join our team in Philadelphia, Pennsylvania. In this dynamic hourly role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved with efficiency and a smile.
Why Choose Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Growth Opportunities: Clear pathways for internal promotion.
- Modern Environment: Work in a collaborative, tech-forward office.
Are you ready to make an impact? Apply today to start your journey with us.
Responsibilities
- Manage high volumes of inbound customer calls and emails with a focus on first-call resolution.
- Assist customers with product information, account inquiries, and order processing.
- Document all customer interactions accurately in our CRM system.
- Collaborate with the sales and technical support teams to escalate complex issues.
- Proactively identify customer needs and suggest appropriate solutions.
- Maintain a professional and positive demeanor during high-pressure situations.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service or call center environments is preferred.
- Excellent verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to type 35+ WPM and navigate multiple computer systems simultaneously.
- Must be available to work weekends and holidays as required.