Job Description
Welcome to Atlantic Coast Hospitality Solutions, a premier provider of customer experience management. We are actively recruiting dedicated professionals for our hourly shift positions in Virginia Beach, VA. If you are looking for a stable, well-paying job with a supportive team environment, we want to hear from you.
Our team is the face of our brand, handling critical support inquiries across various time zones. We pride ourselves on our culture of excellence and offer a clear trajectory for career advancement.
Why Join Our Team?
- Competitive Pay: Earn between $20.00 and $26.00 per hour based on experience.
- Shift Flexibility: Choose from Day, Swing, or Graveyard shifts to fit your lifestyle.
- Benefits Package: Medical, dental, vision, and 401(k) options available for full-time employees.
- Growth Opportunities: Internal promotion paths and leadership training programs.
Responsibilities
- Manage a high volume of inbound and outbound customer communications via phone and email during assigned shifts.
- Resolve customer inquiries and complaints efficiently while maintaining a professional demeanor.
- Adapt to rotating schedules, including weekends and holidays, with premium shift differential pay.
- Document all customer interactions, account changes, and resolutions accurately in the CRM system.
- Collaborate with cross-functional teams to ensure seamless service delivery and process improvements.
- Meet or exceed daily and weekly performance metrics, including call handling time and customer satisfaction scores.
Qualifications
- High School Diploma or GED is required; an Associate’s degree is preferred.
- Previous experience in customer service, call center, or retail environments is strongly preferred.
- Excellent verbal communication skills and a professional telephone voice.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and thrive in a fast-paced, shift-based environment.
- Reliable transportation to the Virginia Beach office location.