Job Description
Are you a dedicated professional looking for a stable role with weekly pay and a supportive team environment? Sunshine Tech Support is currently seeking a Customer Service Representative to join our expanding team in Miami, Florida.
At Sunshine Tech, we pride ourselves on delivering top-tier technical support to our clients. We are looking for individuals who are patient, detail-oriented, and eager to help others succeed. If you are ready to advance your career in a dynamic setting where your contributions matter, we want to hear from you.
Why Join Us?
- Weekly Paychecks: Get paid on time, every week.
- Competitive Hourly Rate: Earn between $18.00 and $22.00 per hour based on experience.
- Growth Opportunities: Clear pathways for career advancement within the company.
Don't miss this opportunity to become part of a winning team in the heart of Miami!
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve technical issues and provide accurate information to clients regarding our products and services.
- Document all customer interactions and transactions accurately in our CRM system.
- Collaborate with the technical team to escalate complex issues and ensure timely resolution.
- Maintain a positive and professional demeanor while representing the company brand.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous experience in customer service, call centers, or technical support is a plus but not required.
- Excellent verbal and written communication skills with a clear, articulate speaking voice.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using computers and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and evenings if needed.