Job Description
Are you a dedicated professional seeking a rewarding opportunity in Baltimore? Horizon Support Solutions is currently hiring a Customer Service Representative to join our dynamic team. We pride ourselves on delivering exceptional service and are looking for individuals who are ready to make an immediate impact.
In this role, you will serve as the first point of contact for our valued clients, ensuring their needs are met with efficiency and a smile. We offer competitive hourly wages, flexible scheduling, and a pathway for career growth.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution.
- Resolve customer complaints and issues by identifying problems, developing solutions, and providing accurate information.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Maintain up-to-date knowledge of company products, services, and policies to answer complex questions.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with cross-functional teams to improve service delivery and address recurring issues.
- Adhere to company scripts and quality assurance standards during every interaction.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer service, retail, or call center environments is preferred.
- Strong verbal and written communication skills with a professional demeanor.
- Ability to multitask, prioritize, and work well under pressure in a fast-paced setting.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Must be available to work varying shifts, including evenings, weekends, and holidays as needed.
- A positive attitude, problem-solving mindset, and ability to build rapport quickly.