Job Description
Welcome to Virginia Beach Support Services, where we are dedicated to connecting talented professionals with meaningful opportunities. We are currently seeking a detail-oriented and customer-focused Customer Service Representative to join our dynamic team immediately.
In this role, you will serve as the face of our company, ensuring our clients receive top-tier support. We value reliability, efficiency, and a positive attitude above all else. If you are ready to kickstart your career in a thriving coastal city, this is the perfect opportunity for you.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues promptly to ensure high satisfaction rates.
- Process transactions accurately and maintain detailed records of customer interactions.
- Collaborate with internal teams to escalate complex issues and find solutions.
- Provide product and service information to help customers make informed decisions.
- Uphold company policies and brand standards during every interaction.
Qualifications
- High school diploma or GED equivalent required.
- Proven experience in customer service or retail preferred.
- Strong verbal communication and active listening skills.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Ability to work flexible hours, including weekends and holidays.
- Reliable transportation is required.